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Frequently asked questions

If you have a question and couldn't find it here, just send us an email.

Our Security Center can help you keep your wallet secure and ensure that you can access your funds even if you lose your password - all in less than 5 minutes. A great place to start is to enable 2-Step Verification to help prevent unauthorized access to your wallet .
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Working Hours

Hongkong GMT+08:00 , Monday - Friday